Join ACRE brands Open Options, RS2 Technologies and Vanderbilt during ISC West 2020, from 9:45 to 10:45 am on Tuesday, March 17, as they join together to present the SIA Education Session, “Building a Focus on Customer Service and Training.”
A cutting-edge security solution or new platform is only as good as a user’s ability to learn and use the system. This means that a training program that serves both end-users and integrator partners is critical.
But how can an effective training program be built? Where do integrators and manufacturers start? What are end users looking for in a training program? And how can integrators provide customer-centric training and support?
In this presentation, speakers will address these and other questions surrounding the development and implementation of a comprehensive, easy-to-implement training program. They will identify the best ways to present information, new and innovative strategies for learning, and which avenues resonate with integrators and end-users.
Learning Objectives:
1. Define the key characteristics of a comprehensive training program for both integrators and end-users.
2. Identify the pain points of customers when learning a new system or platform.
3. Discuss methods for developing and executing a training program that serves a variety of audiences.